• Standard Shipping (Freeship): Estimated delivery time of 1-3 business days. this option is exclusively for deliveries within Vietnam.
• Same Day Delivery (Has shipping fee): Available for orders in Hanoi and Ho Chi Minh City .With this option, you can expect to receive your order within 24 hours of purchase.

Standard shipping is complimentary. Same day delivery includes a fee calculated at checkout depending on your location.

Yes, we do. Luk Em offers international shipping to most countries via trusted couriers.

• Express Shipping: 3–5 business days
• Standard Shipping: 10–15 business days

Shipping times may vary slightly based on destination.

Once your order is shipped, you will receive a confirmation email with tracking information.

If your order hasn’t been shipped yet, we’re happy to help update your delivery address. Please contact us as soon as possible at hi@thelukem.com or via our Contact Page.

All logistics partners cooperating with Luk Em are responsible for ensuring safe, timely delivery and for providing essential documentation during transit and handover. This includes:

• Shipping confirmation and tracking information.
• Proof of delivery upon receipt.
• Support documents if the customer requests inspection or claims during delivery.

Luk Em reserves the right to coordinate directly with the logistics provider to handle issues related to lost or delayed parcels. For assistance, contact hi@thelukem.com.