No, you can check out as a guest. However, creating an account helps you track orders, save your details, and access your purchase history with ease.

Your personal data is collected to process orders, facilitate payment and delivery, improve user experience, provide customer care, and inform you of new product launches or services.

Click on the profile icon at the top right of thelukem.com and follow the sign-up steps. All you need is your name, email, and a password.

Your data is only used for order fulfillment, marketing (with your consent), and post-sale services.

Simply click “Forgot your password?” on the login page, and you’ll receive an email to reset it. If you don’t see it, please check your spam folder.

Yes. Once logged in, you can update your name, email, shipping address, and more in your account dashboard.

Data is stored until you request its deletion or until Luk Em discontinues its services.

→ Address: 83 Yen Lang, Dong Da, Hanoi
→ Email: hi@thelukem.com
→ Business license no. 0110681961 – issued by Hanoi Dept. of Planning & Investment

Only Luk Em’s internal team and operational partners (e.g., shipping/payment providers) can access it, as required.

If you suspect misuse of your personal information, please contact us immediately at hi@thelukem.com with details of your concern. Our team will acknowledge your complaint within 48 hours and work to resolve the issue within 7 business days.

Upon receiving your complaint, Luk Em will investigate the issue, review relevant data records, and, if necessary, notify you of any breach or corrective actions. We are committed to ensuring the proper use and protection of your personal data.

For your security, Luk Em does not store any payment details. You can safely check out each time with your preferred method.

LUK EM CO., LTD

• Business Registration No.: 0110681961 – Issued on 11/04/2024 by Business Registration Office – Hanoi Department of Planning and Investment
• Address: 3/2 Alley 199 Thuy Khue, Tay Ho, Hanoi, Vietnam
• Email: hi@thelukem.com | Phone: +84 912 345 678